Policies
Shipping Policy
Last updated
Our products ship directly from our fulfillment partner, CJ Dropshipping, and its warehouses. Here is what to expect after you order.
Timelines
- Processing: 1–2 business days to prepare and hand your order to the carrier.
- Delivery: usually 5–9 business days after it ships, depending on destination.
- Shipping cost is shown at checkout for your country before you pay.
Handling delays
Timelines are estimates, not guarantees. Customs checks, carrier backlogs, holidays, weather and supplier stock can add time. If your order is delayed beyond the estimate we will email you; you may cancel for a full refund any time before it ships.
Tracking
You will get a tracking number by email once your order ships. Tracking can take 2–5 days to show movement, especially for international routes. You can also look up your order on the Orders page.
Title and risk of loss
Items are shipped by our supplier on our behalf. Ownership (title) and risk of loss pass to you when the carrier delivers the package to the shipping address you provided. If a package is lost in transit or arrives damaged, report it within 10 days of delivery under our Refund Policy.
Addresses
Please double-check your address. We are not responsible for packages delivered to an incorrect address entered at checkout, but we will help where we can.
Contact us
The Home Supply Store LLC