Refund Policy

The 10-day claim window

You must report a damaged, defective, wrong, or missing item within 10 calendar days after the delivery date shown by the carrier. After that window closes, our supplier no longer accepts claims, and we cannot offer a return, replacement or refund.

If tracking never confirms delivery, we will set the delivery date from the best available evidence so every order has a clear deadline.

What qualifies

• Items that arrive damaged or defective.
• The wrong item, color or quantity.
• Packages marked delivered but not received, or lost in transit.

Change-of-mind returns are not accepted unless the law requires it.

How to make a claim

• Signed in: open your account, find the order, and choose "Report a problem".
• Or email support@thehomesupplystore.com with your order number.
• Include clear photos of the item and packaging for damage claims.

Resolution

Approved claims receive a free replacement or a refund to your original payment method. Refunds usually appear within 5–10 business days after approval. If we ask you to send an item back, we will give you instructions; do not ship anything back without them.